Refund and Return Policy

We want to make returns and exchanges as easy as possible while also helping our small team keep everything organized.

Before shipping any return or exchange back to us, please do both of the following:

1. Email us at gnarly@mcclumsy.com

2. Complete our Return & Exchange Form

All returns and exchanges must have a completed form before being shipped back to McClumsy.

Exchange Shipping

For exchanges, we meet you in the middle on shipping.

You are responsible for the cost of shipping the item back to us, and McClumsy covers the cost of shipping your exchange back to you.

Damaged or Defective Products

If you receive an item that is damaged or defective, please email us and complete the Return & Exchange Form before shipping anything back.

For approved damaged or defective items, McClumsy will cover 100% of the shipping costs associated with replacing the product, including return shipping when we need the original item sent back and the cost of shipping the replacement to you.

Return Window

Our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Returns

Before sending a return:

Step 1: Email us at gnarly@mcclumsy.com

Step 2: Complete our Return & Exchange Form.

Step 3: Once you have emailed us and completed the form, mail your return to:

McClumsy
284 East Avenue
Thomas, WV 26292

Please include a note inside your package with your order number and what you are requesting.

For returns, the customer is responsible for the cost of shipping the item back to McClumsy.

Free Shipping & Restocking Fees

Orders that received free shipping are subject to a $3 restocking fee per returned item.

This helps offset a portion of the original shipping and handling costs that we covered when your order was placed.

Original shipping charges and return shipping costs are non-refundable.

You can also bring an eligible return to our brick-and-mortar location in Thomas, West Virginia.

Refunds

Once your return is received and inspected, we will email you to let you know that we have received it and whether your refund has been approved.

If approved, your refund will be issued to your original method of payment.

Please keep in mind that banks and credit card companies may require additional time to process and post a refund after it has been issued.

Shipping costs are non-refundable.

Late or Missing Refunds

If you have not received an expected refund, please first check with your bank or credit card company. Processing times can vary depending on your financial institution.

If you have checked with them and still believe there is an issue with your refund, email us at gnarly@mcclumsy.com.

Exchanges

Need a different size or want to exchange an item? We’re happy to help.

Before sending an exchange back to us:

Step 1: Email us at gnarly@mcclumsy.com

Step 2: Complete our Return & Exchange Form.

Step 3: Once you have emailed us and completed the form, mail the item to:

McClumsy
284 East Avenue
Thomas, WV 26292

Please include your order number and exchange request inside the package.

You may also handle an eligible exchange in person at our brick-and-mortar location in Thomas.

For standard exchanges, you are responsible for shipping the item back to us, and we cover the shipping cost to send the replacement item back to you.

For approved damaged or defective products, McClumsy covers 100% of the replacement shipping costs.

Depending on where you live, the amount of time it takes for an exchanged item to reach you may vary.

A Quick Reminder Before You Ship

Please do not simply mail a return or exchange back to us without contacting us first.

Before shipping anything:

Email gnarly@mcclumsy.com and complete the Return & Exchange Form.

Because we’re a small business handling customer service and fulfillment in-house, this process helps us keep track of every return and exchange and get you taken care of as quickly as possible.

Need Help?

Questions about a return, refund, or exchange?

Email us at gnarly@mcclumsy.com.

We appreciate you being here and supporting McClumsy.